/Terms and Conditions
Terms and Conditions2018-08-25T15:09:35+00:00

Terms & Conditions

It is understood that all rented equipment cannot be transported away from the designated delivery address. If the rented item is needed to be moved to an alternative location than the delivery address provided at time of booking, customer must contact B.A.B.E. Rentals and arrange a transfer.

Delivery Policy
Depending on your destination city, there is generally a 3 hour time window needed for all deliveries and pick-ups of rented equipment. Once a selected time window is confirmed for delivery and pick-up, it is the customer’s responsibility to make sure someone is at the location during that time window. If no one is available at the location during your designated delivery or pick up time windows there will be an attempt to reschedule with an additional delivery fee. If the destination is a rental property it is the customer’s responsibility to inform the property management that they have hired a baby equipment rental company to deliver and pick up the equipment from the property. If property management is unaware of the rental causing delay of pick-up, delivery or loss of product additional fees may apply. If your property is in a gated community and access cannot be gained, additional charges may apply.

If you are selecting a porch pick-up or delivery on your reservation form, the customer is responsible for lost or stolen items from a porch even after check- out is complete, so please make sure all equipment is in a hidden area, side gate, or backyard.

If you are staying in a hotel delivery and pick-up is usually made from the hotel bell closet. It is the customer’s responsibility to make sure the equipment is tagged and placed back into the bell closet at the starting hour of the pick-up time slot selected. DO NOT check out and leave the equipment in your room. If equipment is not placed at the bell closet for return and our staff spends an excessive amount of time looking for it an extra charge will apply. The customer is responsible for lost items in a hotel even after check out is complete, it is the customer’s responsibility to make sure all equipment is tagged with the appropriate information at check out. We also recommend getting the name of the bellman or hotel staff member you give the equipment to place on hold.

Rental Restrictions
There is a 2 day minimum and a 30 day maximum on all items rented. If the item is needed longer than 30 days, customers can make this request and work out these details with B.A.B.E. Rentals. If the customer needs an item moved from one location to another during their rental period, this can be arranged for an additional delivery charge of $40.

Schedule Changes
Any requests to change delivery or pick up times within a 24 hour period are subject to scheduling availability and may result in a schedule change fee to be determined at time the change is made.

Damages/ Lost or Stolen Products
The customer agrees that the products must be returned in the condition received or any cleaning fees assessed by B.A.B.E. Rentals will apply to the credit card on file. Please help us keep the equipment clean and safe for our next customer. There is a strict no sand or food policy when using all equipment. Food is permitted in a high-chair, but clean-up is required.

The customer is responsible for loss or theft of rental equipment and agrees to pay for any replacements needed. Replacement cost of the product will equal the retail cost of the item on that date lost. Products must be returned with all accessories and parts intact and in proper working order. Any excess damage to rental equipment aside from normal wear will be replaced entirely at the expense of the customer at the cost of the entire item based on the retail cost on that date it was broken. Any additional fees resulting from loss, theft, or replacement will apply to the credit card on file. Note that in the event of a lost item at a hotel, car rental agency, rental property or any other type of delivery and pick up destination B.A.B.E. Rentals will give the customer 72 hours to work with their visited location in order to try and retrieve the lost product. It is not the responsibility of B.A.B.E. Rentals to try and retrieve lost equipment from the customer’s destination. After the 72 hour time period if the product is not retrieved the card on file will be charged for the retail cost of the item. Any extra trips to retrieve equipment again may result in an additional delivery fee of $50.

Cancellations & Early Termination
It is understood that travel plans can change. There is a $25 processing charge on all orders canceled prior to 72 hours of the delivery date. Orders canceled within 72 hours of the delivery date will be charged 50% of the original order amount. Refunds on early returns vary from location to location. Customer should contact B.A.B.E. Rentals for more details to shorten rental period. There are no refunds on early returns during holiday periods Nov 15th – Jan 7th or summer months June 1st – Sept 15th.

Safety/ Sanitation
Safety is a primary concern when renting baby equipment. All Products are up-to-date and meet current federal safety standards. Products are checked and replaced as needed with a focus on the changing baby industry. For more information on product safety please see the Consumer Products Safety Commission at see www.cpsc.gov. All equipment is properly cleaned and sanitized before delivery. Sanitation procedures may vary in each location and will always uphold the highest standards. For specific cleaning procedures in a given location please send us an email at rentals@bayareababyequipment.com.